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Credit Card Declined on Site , but Approved through virtual terminal

I was wondering if anyone has had the same issue? My AVS settings are all set to accept cards under any scenario, yet customers will call and tell me their cards are not getting approved. I take their information over the phone and can easily process them through the virtual terminal. Any suggestions as to what to do?

trainsimple
Member
1 REPLY 1

What is the response reason code it is getting?

RaynorC1emen7
Expert