A call to Authorize.net and a response to a support ticket both said that the merchant service provider (MSP) had set the status of the merchant account to inactive. So we contacted the MSP and obtained a Processor Configuration Sheet or the VAR sheet, which contained all the necessary bits of information to activate the account. Then we called Authorize.net again and they resolved the issue over the phone, and conducted a test with us in real time.
I'm experiencing the same error and was wondering if you could share some detail on what makes up the Processor Configuration Sheet or VAR sheet. My merchant account is active, but my vendor has neither term in their vocabulary and I'm trying to get the appropriate info from them to provide to Authorize.net
Tell whoever provides your merchant account that you need the document that contains all of the details about your account so that you can pass it on to Authorize.Net to configure your payment gateway account. This document will contain information like your "Acquirer BIN", "Store Number", "Merchant Number", and a bunch of other fields.
If you already have an Authorize.Net account, then you should have already received one of these and given it to Authorize.Net when you first established your account. If you can find that, and it just needs to be refreshed for some reason, then having the older one would help describe what you are looking for.
