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Member
blanin
Posts: 1
Registered: ‎02-22-2011

Getting - A duplicate transaction has been submitted.

I have a site that has been running in production for sometime now.

Yesterday a client submitted two orders.  Identical in cost, save credit card.

When I try processing the second of these I get the error message:

A duplicate transaction has been submitted.


 

According to your documentation means it means that I am submitting two charges for the same amount and same credit card within 2 minutes.

It has now been over 12 hrs since the first charge cleared. And i am still getting the same error message.

any ideas?

 

thanks

blanin

Moderator
Elaine
Posts: 451
Registered: ‎08-21-2009

Re: Getting - A duplicate transaction has been submitted.

Contact merchant support at 877-447-3938 between the hours of 6am - 6pm (Mountain Time) Monday - Friday to request a review of the transactions in the system. If you are including the same information in a lot of your transactions there is a possibility that you will not be able to avoid this error unless you change a field slightly.

 

 

Thank you,

 

Elaine