Posts: 2
Registered: ‎04-22-2010

Magento - Subscriptions - CIM

[ Edited ]

Hello everyone, I'm currently working on setting up subscription based products using a few different systems.  Here's what I'm working with:


Shopping Cart: Magento

Subscription Extension: Subscriptions and Recurring Payments by aheadWorks


Payment Gateway: with CIM


Has anyone used these three systems together and managed to get them to work?  I can get non-subscription products to go through just fine, however I'm running into a problem with the subscriptions and CIM.  Checking the logs after trying to purchase a subscription I'm getting the following error:


exception 'Mage_Checkout_Exception' with message '[CreateCustomerProfileResult] responded error #E00014 'cardNumber is required.'


When checking out a error box is displayed that says: "There was an error processing your order. Please contact us or try again later."  The customer does not see the "Order successful message", however I do see the transaction in the "unsettled" section of my account.


After speaking with someone through the live help they informed me that any error that starts with a "E" means the credit card number is not getting to CIM.  Anyone have any suggestions?  I've got support tickets in with aheadWorks but their support is rather disappointing to non-existent.


I'm hoping someone may be able to point me in the right direction so I can go about getting this resolved.


Link to live site:


Thank you for any help!

Posts: 1
Registered: ‎06-08-2010

Re: Magento - Subscriptions - CIM

I'm surprised to see nobody has responded after so long.  I'm in a similar position.  I sent you a private message.



Posts: 1,462
Topics: 17
Kudos: 70
Solutions: 126
Registered: ‎09-14-2009

Re: Magento - Subscriptions - CIM

Magento specific questions are probably best asked in the Magento forums. That's where the Magento experts are.

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Posts: 2
Registered: ‎04-22-2010

Re: Magento - Subscriptions - CIM

[ Edited ]

It has indeed been very difficult to get support for this situation.  The Magento developers tell me to post here since it's a hang up with, the developers tell me to post on Magento's boards since it's a Magento extension/shopping cart...


I've manage to find workarounds where possible.  In addition, the newest version of aheadworks subscription extension seem to have fixed some of the communication issues between Magento and


I ended up going with configurable products in Magento and activating recurring billing in back-end when the subscription extension would not work.


So I guess this issue is "solved-ish".