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Merchant Email Receipt

I currently integrating Authorize.net with Woocommerce.  When a customer places an order, they get a Merchant Email Receipt from Authorize.net.  I logged into Authorize.net and unchecked the transaction receipt button, but the email is still getting sent.  Any ideas?  Thanks.

alanjpeterson
Member
3 REPLIES 3

What on the email? are you sure it from authorize.net?

RaynorC1emen7
Expert

The email looks like this

 

Auto-Receipt <noreply@mail.authorize.net>
3:32 PM (21 hours ago)
 
to me
 
 
 
 
 
Order Receipt Loon Outdoors

 

 
Order Information
Description:Loon Outdoors Order #4270
Invoice Number:4270
Customer ID:325
 

Billing Information
Alan Peterson
Ashland, OR 97520
US

Shipping Information

Alan Peterson
Ashland, OR 97520
US


Shipping: 10.00 (USD)
Tax: 0.00 (USD)
Total: 30.00 (USD)

Payment Information
Date/Time:24-Aug-2015 15:32:20 PDT
Transaction ID: 
Payment Method:MasterCard xxxx7577
Transaction Type:Purchase
Auth Code: 
 

Merchant Contact Information
Loon Outdoors
Ashland, OR 97520
US
Thank you for Using Loon Outdoors

 

Hello @alanjpeterson

 

Are you able to duplicate this in the sandbox?  If this is occuring in your production account, I would recommend contacting customer support.  They have better access to production accounts.

 

Richard