0 Votes

Print receipt from Chrome using system dialog does not work

Status: New
by NiceGuyIT on ‎05-24-2019 01:06 PM

I was advised to submit an idea here.

 

When printing a receipt in Google Chrome, clicking on "Print using system dialog" closes the window. This happens in production as well as the sandbox.

 

STR

  1. Create a transaction.
  2. Search for the unsettled transaction.
  3. Click on the transaction ID to bring up the Transaction Detail.
  4. Click on Print to open the transaction in a new window.
  5. Click on Print Receipt in the upper right corner.
  6. Click on Print using system dialog... (Ctrl+Shift+P)
  7. The system dialog does not appear and the window closes.
  8. Hitting Ctrl+Shift+P does the same thing and causes the window to close
  9. If I do not click on Print Receipt, I'm able to get to the Chrome print dialog as well as the system print dialog.
  10. If I click on Print Receipt and stay within the Chrome print dialog, it works.

Note

  • This happens in incognito.
  • This happens in the guest window.
  • This does not happen when printing from other web pages.
  • This does not happen in Firefox.
  • This does not happen on the Mac or Linux.

Environment

  • Windows 10 Pro, Build 17134.765
  • Google Chrome Version 74.0.3729.169 (Official Build) (64-bit)
  • The default printer is a network printer that is online and available.