0 Votes

Print receipt from Chrome using system dialog does not work

Status: New
by on ‎05-24-2019 01:06 PM

I was advised to submit an idea here.

 

When printing a receipt in Google Chrome, clicking on "Print using system dialog" closes the window. This happens in production as well as the sandbox.

 

STR

  1. Create a transaction.
  2. Search for the unsettled transaction.
  3. Click on the transaction ID to bring up the Transaction Detail.
  4. Click on Print to open the transaction in a new window.
  5. Click on Print Receipt in the upper right corner.
  6. Click on Print using system dialog... (Ctrl+Shift+P)
  7. The system dialog does not appear and the window closes.
  8. Hitting Ctrl+Shift+P does the same thing and causes the window to close
  9. If I do not click on Print Receipt, I'm able to get to the Chrome print dialog as well as the system print dialog.
  10. If I click on Print Receipt and stay within the Chrome print dialog, it works.

Note

  • This happens in incognito.
  • This happens in the guest window.
  • This does not happen when printing from other web pages.
  • This does not happen in Firefox.
  • This does not happen on the Mac or Linux.

Environment

  • Windows 10 Pro, Build 17134.765
  • Google Chrome Version 74.0.3729.169 (Official Build) (64-bit)
  • The default printer is a network printer that is online and available.
Comments
by
on ‎12-23-2019 02:25 AM

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by
on ‎04-06-2021 05:50 AM

The use of 2-part carbon-paper today is rare and normally involves an old, noisy dot-matrix postcard printer guide with software specialised in the industry. Many of the system requirements have been replaced with electronic signature capture, etc. We really need more information about which kind of company you are running to recommend this type of solution.

by
on ‎04-08-2021 04:57 AM

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by
on ‎06-24-2021 09:06 AM

Unfortunately, I'm not sure if forcing the old printing dialogue is possible, but if it is read this guide, I'd still try other drivers before forcing such a workaround. I don't see any disadvantages to using the old dialogue; it's just a matter of personal preference on my part because it feels like a workaround rather than a solution.