byjbracken1973
on 11-18-201408:38 AM - last edited on 01-15-201511:23 AM by RichardH
The ability to set the soft descriptors for a transaction.
These are the fields that a customer sees on their statements, it allows for the customer to quickly ID the transactions reducing disputes and customer service. For obvious reasons I hope.
Dynamic Descriptors include:
Business Name
Phone (Best Practices says this should be a Customer service number)
Need the ability to modify the soft descriptor that shows up on customers credit card statements per API call. For us we need to be able to submit transactions via the API from different company names we have using our one auth.net account and want the customer credit card statement to show which company creating the transaction, not our main company name in authorize.net
According to a reply from January 2014, this is supposedly on their enhancement list, but according to RichardH, it does not have a scheduled release date. Please vote it up, folks and maybe we can get a date from them!
You are losing a customer of ours to a competitor because you don't support this feature. They are giving up both the ability to process ACH and recurring billing transactions to get this feature.
Very excited to hear about this moving forward. :) Do we have a rough idea of when in 2015 we might see support for Soft Descriptors on TSYS and Global Payments?
We plan to support Soft Descriptors when supported by the processors we connect to, and have plans to add support for TSYS and Global Payments.