Soft Descriptor and Contact Information

Status: Accepted
by jbracken1973 on ‎11-18-2014 08:38 AM - last edited on ‎01-15-2015 11:23 AM by Administrator Administrator

The ability to set the soft descriptors for a transaction. 

 

These are the fields that a customer sees on their statements, it allows for the customer to quickly ID the transactions reducing disputes and customer service.  For obvious reasons I hope.

 

Dynamic Descriptors include:

Business Name

Phone (Best Practices says this should be a Customer service number)

City and/or State

Status: Accepted

We plan to support Soft Descriptors when supported by the processors we connect to, and have plans to add support for TSYS and Global Payments.

Comments
by aisonet
on ‎11-18-2014 08:28 AM

Need the ability to modify the soft descriptor that shows up on customers credit card statements per API call. For us we need to be able to submit transactions via the API from different company names we have using our one auth.net account and want the customer credit card statement to show which company creating the transaction, not our main company name in authorize.net

by aisonet
on ‎11-18-2014 08:36 AM

This idea is per the forum thread asking for the same thing, here:

http://community.developer.authorize.net/t5/Integration-and-Testing/Soft-Descriptors/td-p/25675

by jbracken1973
on ‎11-18-2014 08:40 AM
by AndrewBucklin
on ‎11-18-2014 08:40 AM

According to a reply from January 2014, this is supposedly on their enhancement list, but according to RichardH, it does not have a scheduled release date. Please vote it up, folks and maybe we can get a date from them!

by AndrewBucklin
on ‎11-18-2014 08:41 AM
by Administrator Administrator
on ‎11-18-2014 02:47 PM

I've merged these two suggestions, thanks to everyone who submitted the idea.

 

Richard

by Administrator Administrator
on ‎01-15-2015 11:28 AM
Status changed to: Under Review
 
by ericesposito
on ‎01-27-2015 10:15 AM

You are losing a customer of ours to a competitor because you don't support this feature. They are giving up both the ability to process ACH and recurring billing transactions to get this feature.

by Administrator Administrator
‎04-21-2015 03:33 PM - edited ‎09-24-2015 07:36 AM
Status changed to: Accepted

We plan to support Soft Descriptors when supported by the processors we connect to, and have plans to add support for TSYS and Global Payments.

by Dominic
on ‎07-15-2015 02:48 PM

Very excited to hear about this moving forward. :) Do we have a rough idea of when in 2015 we might see support for Soft Descriptors on TSYS and Global Payments?