A place for community members to contribute product ideas and suggestions.

Webhooks for failed transactions

Status: Under Review
by on ‎08-06-2018 12:21 AM

Please add a webhook for failed transactions, no matter the reason (expired, processing error, general error, whatever).


I'm not sure what kind of company wouldn't want to know immediately and automatically about a failed transaction, especially if it's for a subscription (ARB).


Silent Post does this and we're trying to migrate away from it per customer support advice but glaring omissions like this are making it near impossible.


The only solution is to either constantly query the API for unsettled txns to find failures (if we want to know about them immediately, which we do), or if we didn't mind waiting up to 24 hours then we could query once per day for the entire batch for the previous day to get all transactions and find the failed ones - but this is 2018 damnit, everything should be real time.

Status: Under Review
by Administrator Administrator
on ‎08-09-2018 11:04 PM
Status changed to: Under Review
by Administrator Administrator
on ‎08-09-2018 11:07 PM

Hi @schammy


Let  me know if we can connect on  to understand the use cases you want to cover for failed transactions ?




on ‎05-09-2019 03:13 AM

Hi @Anurag ,


Is there any update for this idea? It is really useful to use webooks as silent post.

on ‎10-15-2020 06:59 AM

  1. Specify a webhook url while creating the payment request.
  2. Save the payment request ID in your database when the payment request is created.
  3. On successful payment completion, a webhook is sent which includes the payment request ID and the payment ID. You can then map the payment request ID and the payment ID in your database accordingly. ghd sports


on ‎09-30-2021 09:45 PM

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on ‎10-22-2021 04:59 AM

TellHappyStar Customer survey is conducted seasonally. The company fixes a proper schedule about conducting the Customer survey.