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New Idea

Declined Transactions Emailed to Us

Status: Declined
by Liquid on ‎11-13-2014 07:19 PM

We need the DECLINED / Non-Payments to be EMAILED TO us. I have ALSO asked for this easy and basic functionality for years. We have recieved nothing but a "we are working on it" response for YEARS. It's beyond frustrating.

 

It's a very simple task. It is ABSURD that you do NOT have this option yet.

 

We NEED to have the DECLINED Payments (and not just successful payments) EMAILED directly to various admins here at our small business AND the reason for the decline (i.e. incomplete payment or expired credit card).

 

Please advise on when this will actually be impleted. Thank you.

Status: Declined
0 Votes

Many stores need an automatic return to register the conversion for Google eCommerce.  By limiting the SIM method to a manual click by the customer causes a high degree of abandonment at the payment completion stage and therefore, no conversion registered with Google eCommerce.  It does work as it should if authorize.net's domain is excluded in the Google eCommerce settings AND the customer clicks on the authorize.net receipt page button.  HOWEVER, many times, they don't.

This is aggravated by the fact that the receipt page proclaims "Thank you for your order!" in bold text that is hard-coded and cannot be changed by the merchant.  This reinforces the impression to the customer that he is done and exacerbates the abandonment issue.

The Relay Response method DOES NOT WORK correctly when using SIM, and Silent Post URL does not send the information needed to clear the customer's cart in the store. 

 

DPM is out of the question due to issues regarding that approach not actually lessening scope of PCI compliance.  Officers at companies like Trustwave state that it puts the store completely in-scope and is no different than AIM, regardless of claims that by Authorize.net that DPM lessens scope.

There are 2 things that need to be addressed and modified in the SIM receipt page:

1. There should be an option for the post back to the merchant store using SIM be automatic and not wait for user input on a receipt page. (Again Relay Response does NOT work!)

2. The field that states success on the receipt page ("Thank you for your order!") should be editable text by the merchant for situations where the receipt page IS displayed but a different message is desired.

Please consider these two minor modifications to the SIM platform.  They would be a great benefit to many, many merchants, especially those using conversion tracking systems.

Thank you.

Status: Declined

The SIM and DPM are now deprecated in favor of using Accept.js or Accept Hosted.

Payment Page

Status: Declined
by Fcm on ‎12-10-2014 10:56 AM
Hi, An option of a payment page would be a great idea! For a retail business which uses a gateway due to the convenience of reporting etc., it is very annoying to need to login each time a customer wants to pay. If a merchant processes payments every 10-15 minutes, although they still have authorize.net open the page logs out due to inactivinty and they need to login again. This means they constantly need to login in. ANNOYING! As well, authorize.net does currently not properly support level II & level III processing. (Although you claim you do) Numerous merchants entered the data in the fields you advised and did not qualify for level II -level III rates. When they processed with a different gateway, they did. (IT"S A BIG PROBLEM!) The authorize.net community would appreicate action to the above mentiones matters. Thanks!
Status: Declined

We have a separate requst for Level 3 data at https://community.developer.authorize.net/t5/Ideas/Level-3-Support-Feature-request/idi-p/53711

 

For your other request to have a page that does not need authentication, we're going to decline.