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Contributor
Posts: 13
Registered: ‎08-10-2015
Accepted Solution

A message from AN while updating

Hello

 

A subscription was declined on 08/01/2015

I tried to update card and set new start date and got a message Start Date cannot be changed. 

(current date on 08/25/2015)

 

please explain to me the message. when the subscription cannot  be changed a start date?

 

Thanks


Accepted Solutions
Solution
Accepted by topic author gldev018
‎08-26-2015 08:16 PM
Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: A message from AN while updating

Yes, you can't change the date once the subscription had started.

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Contributor
Posts: 13
Registered: ‎08-10-2015

Re: A message from AN while updating

Sorry, a subscription still active, but transaction cycles of subscription was declined.

I think thats reason we cannot change new start date. is it right?

 

 

 

 

Solution
Accepted by topic author gldev018
‎08-26-2015 08:16 PM
Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: A message from AN while updating

Yes, you can't change the date once the subscription had started.