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Member
Posts: 4
Registered: ‎07-18-2018

ACH - Card declined by issuer - Contact card issuer to determine reason.) ON ACH transactions

Hello,

 

I integreted docusign with autorize. Why do I get this error message when making a text ACH/eCheck transaction? 

 

Transaction Status: Declined  (Card declined by issuer - Contact card issuer to determine reason.)

 

Is it the amount?

 

I use a valid routing number and a amdeup account.

 

Card Type:eCheck
Account Number:XXXX5588
ABA Routing Number:XXXX5155
Name on Bank Account:Miguel Escamilla
eCheck Type:WEB
Total Amount:USD 10,461.32
Regular Contributor
Posts: 83
Registered: ‎05-29-2015

Re: ACH - Card declined by issuer - Contact card issuer to determine reason.) ON ACH transactions

Probably the amount. Have the customer contact their bank.

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Member
Posts: 4
Registered: ‎07-18-2018

Re: ACH - Card declined by issuer - Contact card issuer to determine reason.) ON ACH transactions

[ Edited ]

Hello KABUTOTX,

 

It was using my  authorize.net sandbox account. So no bank or processor. 

Regular Contributor
Posts: 83
Registered: ‎05-29-2015

Re: ACH - Card declined by issuer - Contact card issuer to determine reason.) ON ACH transactions