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Member
Posts: 2
Registered: ‎11-07-2016
Accepted Solution

AIM. Wordpress. Woocommerce. Server change

So my client has been running wordpress site with wocommerce cart check via Authorize AIM using the offical woocommerce Authorize extentsion.

 

He site has been running well for a year, and his sales and site are booming

 

Due to the heavy traffic, I recommend he upgraded his hosting account due to the traffic he is recieving was getting heavy, so he upgraded to a VPS server.

 

After this upgrade, Authorize charges in woocommerce all are "pending payment"

 

Requests are sent to authorize.net the payment is completed in authorize.net but no reponse is given back to wocommerce, so the order get stuck waiting "Pending"

 

I checked the logs an the requests are sent, and there is no reply back. there are no "responses"

not even an error code

just blanks

We tried new trans keys in the api settings, which was no help

We tried removing wordfence firewall, no help

We tried 2 calls to authorize.net tech support, no help

 

Ill list details below

Thanks for any help

 

==================

What is the posting URL?

    https://api2.authorize.net/xml/v1/request.api

Which error message is being received?

NONE we are receiving no responses from authorize.net

What is the date and time when this issue started?

11/4/2016

Is the issue intermittent?

NO

Which web server is the software running on?

Apache CENTOS 6.8 x86_64 virtuozzo

What is the hostname and external IP address

144.208.75.228

Which security protocols (TLS 1.0, TLS 1.1, TLS 1.2) and ciphers (examples: ECDHE, RSA, AES) do they use to secure their connection?

    https://www.ssllabs.com/ssltest/analyze.html?d=otofonix.com

Name and version of their software solution?

Wordpress 4.6.1

     Woocommerce 2.6.4

     WooCommerce Authorize.net AIM Gateway by WooThemes / SkyVerge – 3.8.0

 

 


Accepted Solutions
Solution
Accepted by RichardH (Administrator)
‎11-07-2016 09:02 PM
Member
Posts: 2
Registered: ‎11-07-2016

Re: AIM. Wordpress. Woocommerce. Server change

we have solved the issue

the wocommerce ext for AIM (plugin) need to be re keyed (via woothemes) due to the server change

 

View solution in original post


All Replies
Posts: 2,765
Topics: 57
Kudos: 245
Blog Posts: 67
Registered: ‎12-05-2011

Re: AIM. Wordpress. Woocommerce. Server change

Hello @webbasedcoding

 

Do you see the successful transactions in the merchant interface?  

 

Richard

Solution
Accepted by RichardH (Administrator)
‎11-07-2016 09:02 PM
Member
Posts: 2
Registered: ‎11-07-2016

Re: AIM. Wordpress. Woocommerce. Server change

we have solved the issue

the wocommerce ext for AIM (plugin) need to be re keyed (via woothemes) due to the server change

 

Member
Posts: 2
Registered: ‎03-21-2017

Re: AIM. Wordpress. Woocommerce. Server change

I had a similar issue with a client's website and this is how we fixed it and kept Wordfence.

 

  1. If checked, uncheck the option for “Block IPs who send POST requests with blank User-Agent and Referer"
  2. Add authorize.net IP addresses to the options whitelist field (Whitelisted IP addresses that bypass all rules)
  3. Enable live traffic and look for blocked IPs for any authorize.net IP addresses
    1. Unblock them and add them to the whitelist

After testing that the ordering process is working, recheck the Wordfence option "Block IPs who send POST requests with blank User-Agent and Referer"

 

Authorize.net IP Addresses:

198.241.162.22,

198.241.162.12,

198.241.168.122,

198.241.168.121,

198.241.162.10,

198.241.162.56,

198.241.168.128,

198.241.168.129,

198.241.150.64,

198.241.150.63,

198.241.168.133,

198.241.168.134,

198.241.168.60,

198.241.162.104

Member
Posts: 2
Registered: ‎04-01-2019

Re: AIM. Wordpress. Woocommerce. Server change

How did you do this? 

 

I keep receiving the error below even though my ET is validated and up-to-date.

 

An error occurred while updating WooCommerce Authorize.Net AIM Gateway: Before you can receive product updates, you must first authenticate your Elegant Themes subscription. To do this, you need to enter both your Elegant Themes Username and your Elegant Themes API Key into the Updates Tab in your theme and plugin settings. To locate your API Key, log in to your Elegant Themes account and navigate to the Account > API Key page. Learn more here. If you still get this message, please make sure that your Username and API Key have been entered correctly

Member
Posts: 2
Registered: ‎04-01-2019

Re: AIM. Wordpress. Woocommerce. Server change

How did you do this? 

 

I keep receiving the error below even though my ET is validated and up-to-date.

 

An error occurred while updating WooCommerce Authorize.Net AIM Gateway: Before you can receive product updates, you must first authenticate your Elegant Themes subscription. To do this, you need to enter both your Elegant Themes Username and your Elegant Themes API Key into the Updates Tab in your theme and plugin settings. To locate your API Key, log in to your Elegant Themes account and navigate to the Account > API Key page. Learn more here. If you still get this message, please make sure that your Username and API Key have been entered correctly

Highlighted
New Member
Posts: 1
Registered: ‎11-05-2019

Re: AIM. Wordpress. Woocommerce. Server change

Hey guys, I use the plugin for WooCommerce version 5.1.6 among with Kallyas theme developed by Hogash and the problem is that any order goes in pending payment status after making payment. 

Thank you and looking forward to solving this issue.