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Member
Posts: 3
Registered: ‎01-21-2014

AMEX cards are ALWAYS declined

We have had Authorize.net up and running for a while and it has been accepting payment quite well -- But recently I've realized that every American Express card has been declined with the status of:

 


Declined
  (Card declined by issuer - Contact card issuer to determine reason.)

 

Looking back at our batch history of all AMEX transactions, there are 5+ and all of them are declined and for the same reason.

 

I know the status says it is a problem with the issuer (AMEX), but it seems unlikely that every AMEX transaction we've had so far all have that same issue.

 

Is there a way that the issue is on Authorize.net's side / there is some setting that needs to be changed to make it work? I should point out that we are using all AVS response settings and Zip code (N) settings currently. The Merchant profie also says American Express is a payment Method.

 

Any ideas?

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Posts: 2,765
Topics: 57
Kudos: 247
Blog Posts: 67
Registered: ‎12-05-2011

Re: AMEX cards are ALWAYS declined

Hello @nkals722 

 

I would recommend contacting customer support for help with your production gateway account.

 

Richard

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Member
Posts: 2
Registered: ‎03-02-2015

Re: AMEX cards are ALWAYS declined

Hi,

 

  We need your help.Since we opened we can't process the credit card payment with AMEX.  The reason code: 25. I'm having the problem just with AMEX.

 

 

Thanks,

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Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: AMEX cards are ALWAYS declined

Sound like an account setup issue. Call the support line.

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Member
Posts: 2
Registered: ‎03-02-2015

Re: AMEX cards are ALWAYS declined

Hi,

 

Wich one is the support line?

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Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: AMEX cards are ALWAYS declined