Reply
Highlighted
Member
Posts: 4
Registered: ‎11-04-2011

API login and password key not working!

Like said above. I even renewed for a new key and edited it within my SQL database however. When people proceed to checkout I get an error message 13.

 

It was working before, I used a chopped up store code in the beginning then switched it over to cubecart for better and stable security. However it wasn't updating my database properly so it was set back to the old shopping cart. It has not worked since?

Highlighted
Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: API login and password key not working!

It sound like the it pointing to use the test(sandbox) server URL instead of the production server URL.

Highlighted
Member
Posts: 4
Registered: ‎11-04-2011

Re: API login and password key not working!

I'm a bit unfimiliar to what you mean test(sandbox)

Highlighted
Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: API login and password key not working!

[ Edited ]
Highlighted
Member
Posts: 4
Registered: ‎11-04-2011

Re: API login and password key not working!

Oh okay, ya no it's actually using the https://secure.authorize.net/gateway/transact.dll filie

Highlighted
Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: API login and password key not working!

If it a production ID/Key using the production URL, then there probably typo or extra space somewhere in the loginID or transactionKey.

Highlighted
Member
Posts: 4
Registered: ‎11-04-2011

Re: API login and password key not working!

I double checked, when into the API clicked the check box to disable old keys.

It showed screen with New Key. I Typed it in double checked doubled checked. Did not click the "Coninue" button in the screen. Saved SQL changes and it still giving me error 13

Highlighted
Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: API login and password key not working!

[ Edited ]

Do a easily test. Copy the link and change x_login and x_tran_key

https://secure.authorize.net/gateway/transact.dll?x_version=3.1&x_type=AUTH_ONLY&x_amount=0.05&x_car...

Put it in a browser and run it and see if you get error 13. Should get a declined for  the test x_card_num. If you still get error 13, time to call support.

 

Since you saved the ID and Key in SQL. Maybe there is an access issue(security) with the web server to the database/table?