Reply
Posts: 1,609
Topics: 15
Kudos: 197
Solutions: 121
Registered: ‎06-23-2011

Re: ARB: Active vs Suspended STATUS on Decline?

Would be more helpful if it worked that way as well for subscriptions that have processed one or more payments. Any chance of adding a control panel setting that allows you to choose behavior?

 

-Ted

---------------------------------------------
I am no longer providing support for Authorize.net, until such time as their policy reverts back to allowing gun sales. Sorry, all.

Like my solution? Give me a kudos by clicking the star at the bottom of my post!

Test accounts are not the same as test mode. Always use Authorize.net accounts in live mode; use a sandbox account if you want to test your code without processing real transactions.
Administrator
Posts: 1,071
Registered: ‎08-17-2009

Re: ARB: Active vs Suspended STATUS on Decline?

Hey Ted,

 

I can certainly pass that suggestion on to our development teams. Can't give you any kinda quote on when or if that will be implemented, but I can tell you that they take feedback from the community very seriously.

 

Thanks,

 

Michelle

Developer Community Manager

Contributor
Posts: 14
Registered: ‎05-11-2011

Re: ARB: Active vs Suspended STATUS on Decline?

[ Edited ]

Is there times when the first payment can be declined and NOT go into suspended mode?  It seems that just happened in my developement environment but I thought if the first payment was declined the arb would always be suspended.  Please clarify, thanks.

 

*Edit: I am pretty sure that I did update the ARB with a new payment amount prior to the first payment.  Would that cause it not to go into suspended mode?

Administrator Administrator
Administrator
Posts: 555
Registered: ‎08-03-2011

Re: ARB: Active vs Suspended STATUS on Decline?

[ Edited ]

Hi TechStu,

 

It doesn't happen in normal circumstances,  if the first payment was decline then the subscription will go into suspended status, if you got a decline instead I suggest that you email developer@authorize.net if you have specific examples you would like more information on or you can also contact our Customer Service.

 

Thanks!

-Joy

Member
Posts: 2
Registered: ‎10-06-2010

Re: ARB: Active vs Suspended STATUS on Decline?

[ Edited ]

This was posted 2 years agon now ... is this still the way ARB handles declines?

 

Is the AIM "catch-up" still necessary after the user's cc info is updated?

 

It would be very helpful if ARB is able to rebill within 24 hours after the user's credit card information is updated ...

 

Thanks,


Blair

Member
Posts: 1
Registered: ‎01-03-2014

Re: ARB: Active vs Suspended STATUS on Decline?

This issue of ARB not able to handle declined credit cards until the next billing cycle is an absolute joke.

 

Are you kidding me?  Should we just give away a free month because you can't support your customers requirments?

 

And no, manually adding the corrected payment via your virtual terminal is no solution.  The history of the ARB is broken (as it takes too much effort to figure out what the result of the decline was on the account).

 

With all the millions of Target customers issued new credit cards this year, this liability is just too big. I am starting to seek out a 'better' solution.

 

This issue was raised way back in 2011....Shame on you for not listening to your customers.

Posts: 2,175
Topics: 50
Kudos: 141
Blog Posts: 64
Registered: ‎12-05-2011

Re: ARB: Active vs Suspended STATUS on Decline?

Hello @ptlapa 


We appreciate you raising this enhancement request again.  However, I can tell you that the product team is actively discussing this and other request to improve our recurring billing features through the API. 

 

I'd recommend subscribing to this topic so that you'll be alerted via email if there are updates. To subscribe, click Topic Options at the top of this thread and then select Subscribe. You'll then receive an email once anyone replies to your post.

Thanks,

Richard

--------

Webhooks are now available for Authorize.Net

Using SOAP, see our deprecation notice.
Check out Accept.js, our Javascript replacement for DPM.
Pro Tip: Never use test mode in the sandbox, instead use the Testing Guide.
Member
Posts: 5
Registered: ‎09-18-2014

Re: ARB: Active vs Suspended STATUS on Decline?

Another 4 months on - updated status? We are about to tackle this problem and it would be REALLY helpful to have it funcitoning in a fashion that SUPPORTED development.

Member
Posts: 1
Registered: ‎01-31-2015

Re: ARB: Active vs Suspended STATUS on Decline?

Following

Member
Posts: 5
Registered: ‎09-18-2014

Re: ARB: Active vs Suspended STATUS on Decline?

Another year - and this issue STILL lingers. To the Auth.net team - I am quite certain you have no concenption of exactly how onnerous this particular design choice makes things for your customers. Consistency of behavior - all declines mark subscription status as SUSPENDED. Any subsequent update to payment method tries the catch-up transaction - wuold make ALL of our lives very much easier. The current situation is literally indefensible. How about taking a few minutes and fixing this obvious design flaw.

 

Thanks