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ARB Cancel Request Was Successful But Still Active on Authorize.net

We have an issue with the cancellation of ARB subscription. One of our members had her subscription cancelled and the cancel request showed that it was successful:

 

 

However, her recurring billing was still not cancelled and we had to cancel it manually on the Authorize.net side.

 

Can you explain how this happened and if there's a fix for this issue so that it won't happen again with other subscribers?

1 REPLY 1

Hello @mppamulaklakin

 

Is this the entire response?

 

Richard

RichardH
Administrator Administrator
Administrator