Reply
Member
Posts: 1
Registered: ‎02-27-2017

ARB Cancel Request Was Successful But Still Active on Authorize.net

We have an issue with the cancellation of ARB subscription. One of our members had her subscription cancelled and the cancel request showed that it was successful:

 

 

However, her recurring billing was still not cancelled and we had to cancel it manually on the Authorize.net side.

 

Can you explain how this happened and if there's a fix for this issue so that it won't happen again with other subscribers?

Posts: 2,765
Topics: 57
Kudos: 248
Blog Posts: 67
Registered: ‎12-05-2011

Re: ARB Cancel Request Was Successful But Still Active on Authorize.net

Hello @mppamulaklakin

 

Is this the entire response?

 

Richard