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AVS Disabled, Appears Transactions Still Declined Due To AVS

We are getting transactions declined because of AVS, even though we have AVS disabled.  Has anybody else experienced this?  If so what was the cause?  Our General AVS settings for B,E,R,G,U, and S are all "Allow, Report Triggered Filters".   Our address and Zip Code REsponses are "Allow, Report Triggered Filters" for N, and "Allow" for A,Z,W,Y.

cruzmoan
Member
1 REPLY 1

Hello @cruzmoan

 

Is this with your production or sandbox account?  If production, may I suggest contacting customer support by phone at 877-447-3938.  They have additional tools available to them to help diagnose your issue.

 

If a sandbox transaction, please provide a sample request and response with any sensitive information removed.

 

Richard

RichardH
Administrator Administrator
Administrator