Accept.js createTransactionRequeset nonce timeout

[bluegrass]

We implemented the Accpet.JS payment with our own form and submit the nonce to the createTransactionRequest API.

This seems works very well; however, about once every month or so, we experience a timeout when calling the createTransactionRequest API with the nonce. I have been manually tracking down the transId and determine if it was received and approved to update our records.

Is there a better way to handle this? 

[archidealhome]

To handle the occasional timeouts, consider implementing retry logic in your integration code. You can also reach out to our support team for further assistance.

[Hines880]

It's great that you've integrated Accept.js for payments, and submitting the nonce to the createTransactionRequest API sounds smooth. Experiencing a timeout once a month is a bit of a hassle, though. Maybe checking the transId manually can help track the approvals and update your records until the timeout issue gets resolved.

[archidealhome]

Did you reach out to the support team?

[Hines880]

Adding retry logic to your integration code is like giving it a second chance when it encounters a timeout, making it more reliable. But if the problem persists, don't hesitate to contact our support team for further help. It's important to keep track of these retries and evaluate their effectiveness to ensure smooth operation in the long run.

[Hines880]

Thanks, is your problem resolved.