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Member
Posts: 2
Registered: ‎09-06-2018

Re: Accpet.Authorize.Net Server response delay/errors

@jmorrison, unfortunately we couldn't sort this out yet. We have not enough info available to call for support just now. I'll post an update if we find out anything.

Member
Posts: 5
Registered: ‎09-06-2018

Re: Accpet.Authorize.Net Server response delay/errors

[ Edited ]

Hey

Looks like I was able to determine root of the issue. 

 

For serialization we used classes from Authorize.NET library but for some fields we used inherited classes (e.g. orderExType instead of orderType ). So XML that was sent to Authorize had additional info about type ("xsi:type="orderExType") and server responded back with "E00045: The root node does not reference a valid XML namespace. E00001: An error occurred during processing. Please try again.". Fix was to use base class instead of extended versions and got rid of this additional type definitions in XML.

By the way previous implementation worked perfectly untill today/yesterday. 

This endpoint can be usefull to determine the diff between valid and incorrect XML - https://developer.authorize.net/api/reference/index.html

 

I hope this will help someone else

Member
Posts: 2
Registered: ‎09-06-2018

Re: Accpet.Authorize.Net Server response delay/errors

[ Edited ]

Nice work Nick!

 

This is the issue and changing the following fixed it for me.

 

 

transactionRequest.order = new orderExType();

 

Changed to: 

 

transactionRequest.order = new orderType();

 

They seemed to have done some kind of change which broke our implementations. Unfortunate that this went without communication so I'm assuming it was a mistake, but for now this will allow us to process payments today.

Member
Posts: 6
Registered: ‎05-04-2018

Re: Accpet.Authorize.Net Server response delay/errors

@RichardH - The services appear to be intermittent. The majority are returning proper responses however, we are still experiencing either 500 internal server errors or timeout. Our latest log file shows this failed request.

Stack: System.Net.WebException: The operation has timed out at Microsoft.VisualBasic.CompilerServices.Symbols.Container.InvokeMethod(Method TargetProcedure, Object[] Arguments, Boolean[] CopyBack, BindingFlags Flags) at Microsoft.VisualBasic.CompilerServices.NewLateBinding.CallMethod(Container BaseReference, String MethodName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, BindingFlags InvocationFlags, Boolean ReportErrors, ResolutionFailure& Failure) at Microsoft.VisualBasic.CompilerServices.NewLateBinding.ObjectLateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn) at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn) at tppBusinessObjs.AuthorizeDotNet.ExecuteController(Object controller) in C:\tppGit\tppweb-gitflow\Projects\tppBusinessObjs\AuthorizeDotNet.vb:line 52 at tppBusinessObjs.AuthorizeDotNet.ValidateCredentials() in C:\tppGit\tppweb-gitflow\Projects\tppBusinessObjs\AuthorizeDotNet.vb:line 65

 

We can tell from this stack, we are requesting a response to test the validity of the credentials. This is a simple declaration of the authenticateTestRequest object and executed against the authenticateTestController.

 

Is there any insight you can provide for these occurances? This issue is not isolated to only one particular controller.

Posts: 2,765
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Registered: ‎12-05-2011

Re: Accpet.Authorize.Net Server response delay/errors

Hello @micduncan

 

If you have not already, I would recommend calling support and opening a case with them at 877-447-3938.  This insures your issues gets proper follow through.  If you provide a case number, I can escalate your case to a support specialist.

 

If any others on this thread have opened a case, let me know and I can use those as well.

Member
Posts: 6
Registered: ‎05-04-2018

Re: Accpet.Authorize.Net Server response delay/errors

Thanks @RichardH

Posts: 2,765
Topics: 57
Kudos: 248
Blog Posts: 67
Registered: ‎12-05-2011

Re: Accpet.Authorize.Net Server response delay/errors

This issue now reported on https://status.authorize.net/

 

Our appologies for the issue, but greatly appreciate everyone's help in troubleshooting and providing information.

 

Richard

Member
Posts: 1
Registered: ‎01-28-2021

Re: Accpet.Authorize.Net Server response delay/errors

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New Member
Posts: 1
Registered: ‎02-18-2021

Re: Accpet.Authorize.Net Server response delay/errors

yes i also faced the same error in my replay page can someone guide me about it that how i will be able to solve this issue bcz i am suffering from it from many months plz guide if you know about it.