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Authorize.net CIM recognize a credit card which has not expired as expired

I am using CIM for processing transactions. Recently I have experienced a problem:

 

Some user has entered correct credit card info as well as valid (not expired) credit card expiration info. But the transaction couldn't go through, and I get error respond said "The credit card has expired." and the error code is "E00027". Payment status is "error". I have used the correct format for credit card expiration date which is "YYYY-MM".

On the other hand, the transaction did go through directly on Authorize.Net merchant control panel (not through a website).

 

Has anyone experienced similar problems?

 

 

alanwu
Member
1 REPLY 1

Hi,

I suggest that you contact Customer Support at 877-447-3938. They can give you specific details about your account and pull up your merchant interface and verify if this particular profile in question is expired or not.

Thanks,
Joy

Joy
Administrator Administrator
Administrator