11-24-2015 07:49 AM
Prior to launching https://gsgelato.com, the site was in development - during development a payment was tested and the order was successful. Since launching the site by pointing nameservers, the payments have stopped going through to Authorize.net. I have reset transaction keys and placed multiple test orders. I've contacted Auth.net to see if there's an error on there end and they do not see one and believe the payment should be successful. I have a relay response set (the payment still does not go through when this page is set to a thank you page). What other solutions are available to make sure these payments go through to Auth.net.
The Woocommerce plugin I am using is Authorize.Net DPM.
Solved! Go to Solution.
11-25-2015 02:02 PM
@revivemedia Whether you need Relay Response depends on whether your site uses the SIM/DPM methods (rather than the AIM method, which doesn't use Relay Response). It might be worth contacting Woo Commerce to determine which method they implemented.
That said, it wouldn't hurt to remove the Relay URL from your account. It's entirely possible there is some error occurring that isn't being displayed by Woo Commerce. The error may even have something to do with the Relay URL itself.
11-24-2015 08:28 AM
11-24-2015 08:52 AM - edited 11-24-2015 08:57 AM
There isn't an error message that appears. :\ When on the phone with Auth.net, he said he wasn't getting an error and if there's an error, I should be getting a 13 or something and I'm not.
11-24-2015 09:10 AM
Have you been in touch with the Woocommerce or the plugin developer you are using? Perhaps they can help provide better information to help you further.
11-24-2015 09:30 AM
Error 13 The merchant Login ID is invalid or the account is inactive.
are you sure it using the production url?
11-24-2015 10:03 AM
We can't even begin to guess at what is happening here without knowing what the user is experiencing when this occurs. Even with that, it will be difficult or impossible to give any clear advice without knowing the response being returned from Authorize.Net.
11-24-2015 10:16 AM
11-24-2015 10:18 AM
Prior to launch, a payment went through. After the launch, no changes to the plugin were made for payment. I'm not sure why a payment would go through prior to changing nameservers but since it was launch the payments are no longer being sent to Auth.net.
11-24-2015 12:10 PM
Since this occurs after changing nameservers, could you access the web server and perform a dig or nslookup on the domain you're attempting to connect to, please?
I'm presuming you're still connecting to test.authorize.net since you didn't indicate switching to secure.authorize.net or secure2.authorize.net for live processing.