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Member
Posts: 2
Registered: ‎05-23-2014
Accepted Solution

Authorize.net Service Down checker gives inconsistent results

For our site's internal status checker we are periodically requesting https://secure.authorize.net/gateway/transact.dll as recommended by Authorize.net  
 
We check the http response code to be 200, and the body for the text "The merchant login ID or password is invalid or the account is inactive"
 
Yesterday we started getting a lot of errors.  Some digging shows that there are two different servers responding to the above.  Here are two different responses that we have gotten.
 
The first, a Microsoft-IIS/7.5 server, consistently displays the source of the recent errors.
 
HTTP/1.1 403 Forbidden
Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
Date: Fri, 23 May 2014 19:18:17 GMT
Content-Length: 0
 
 
The second, a Microsoft-IIS/6.0 server, gives our expected and usual ping response.
 
HTTP/1.1 200 OK
Connection: close
Date: Fri, 23 May 2014 19:18:51 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Content-Type: text/html
Content-Length: 151
Cache-Control: private, must-revalidate, max-age=0
Expires: Tue, 01 Jan 1980 00:00:00 GMT
 
<HTML><BODY><H3>The following errors have occurred.</H3>(13) The merchant login ID or password is invalid or the account is inactive.<BR></BODY></HTML>
 
 
Also, strangely, I was able to replicate these problems on my developer box yesterday but cannot today.  However, my colleague can replicate it very easily.  Our production and qa servers report sporadic errors as well.  Perhaps it has something to do with the traffic shaping algorithms Authorize.net is using?

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Accepted by topic author beeduul
‎08-21-2015 01:58 AM
Posts: 321
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Registered: ‎11-09-2011

Re: Authorize.net Service Down checker gives inconsistent results

$ curl -i https://secure.authorize.net/gateway/transact.dll/

 

Could you remove the final slash in that URL, and go to just https://secure.authorize.net/gateway/transact.dll without, please?

I can replicate with the slash, but not without.

--
"Move fast and break things," out. "Move carefully and fix what you break," in.

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Solution
Accepted by topic author beeduul
‎08-21-2015 01:58 AM
Posts: 321
Topics: 5
Kudos: 37
Blog Posts: 5
Ideas: 0
Solutions: 26
Registered: ‎11-09-2011

Re: Authorize.net Service Down checker gives inconsistent results

$ curl -i https://secure.authorize.net/gateway/transact.dll/

 

Could you remove the final slash in that URL, and go to just https://secure.authorize.net/gateway/transact.dll without, please?

I can replicate with the slash, but not without.

--
"Move fast and break things," out. "Move carefully and fix what you break," in.
Member
Posts: 2
Registered: ‎05-23-2014

Re: Authorize.net Service Down checker gives inconsistent results

Whether it was fixed on the backendor it was a result of the URL change (although we had been using the URL with the trailing slash for a long time), the problem seems to have cleared up.  Thank you!

Posts: 321
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Kudos: 37
Blog Posts: 5
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Solutions: 26
Registered: ‎11-09-2011

Re: Authorize.net Service Down checker gives inconsistent results

We are in the process of adding new servers to the Transact service. It's entirely possible the new servers have stricter URL policies. We did temporarily remove the new servers for the Memorial Day weekend but will be putting them back online later this week. So please be sure to leave out the final slash moving forward if you would like this automated test to work consistently.

--
"Move fast and break things," out. "Move carefully and fix what you break," in.