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Member
Posts: 2
Registered: ‎01-25-2012

Billing phone number

I'm getting a response saying 'billing phone number is required' when processing credit card payment. I thought that this field is optional. Is the billing phone number required for all payment processing? or is this something that can be disable in Authorize.net merchant account settings?

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Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: Billing phone number

Account-Settings-Payment Form-Form Fields. Uncheck the required check box for bill to phone#.

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Member
Posts: 2
Registered: ‎01-25-2012

Re: Billing phone number

@Raynor: the phone required check box is already uncheck but still giving me the same message. Any idea where else this could be disabled? Thanks for you help.

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Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: Billing phone number

What the response code and response reason code are you getting? and which api are you using?