Reply
Highlighted
Posts: 1,609
Topics: 15
Kudos: 201
Solutions: 121
Registered: ‎06-23-2011

Re: CIM Popup getting Page Not Found in Chrome.

Well, I'd think it was bad nameservers at your ISP's, except 404 is page not found and not an error for unable to find site. I would tend to think it's something on Authorize.net's end.

 

What happens if you try to connect to https://secure.authorize.net and not that particular page when the error is happening? Does it come up?

Highlighted
Member
Posts: 6
Registered: ‎12-13-2011

Re: CIM Popup getting Page Not Found in Chrome.

Highlighted
Posts: 1,609
Topics: 15
Kudos: 201
Solutions: 121
Registered: ‎06-23-2011

Re: CIM Popup getting Page Not Found in Chrome.

Odd, now I'm getting the error. And the URL worked when you first posted. Something must be screwy on Authorize.net's end.

Highlighted
Member
Posts: 6
Registered: ‎12-16-2011

Re: CIM Popup getting Page Not Found in Chrome. - Now also in IE!!

We actually just implemented CIM on our websites. We are also getting the 404 intermittently. I have seen it once a day and I am not trying to find it often. I just stumble on it while testing other things. I always start testing in IE8 which is where I got the issue. It seems to persist for a couple minutes and then trying again eventually resolves. I did just see a user her get that in Chrome as well. I called authorize and they dumped me here. We need someone from Authorize to chime in on this. If there are 3 of us getting the issue, there are likely hundreds more either not knowing or not reporting it on here. I think its a DNS or server issue on Authorize.net. I will start to log the times it occurs and post them back. I think it was about 10pm EST on 12/15/11 then again around 9:30am EST 12/16/11.

 

Authorize, are you listening? Please help. We run 10 retail websites. We can't not have people checkout for 5 minute intervals.

Highlighted
Member
Posts: 6
Registered: ‎12-16-2011

Re: CIM Popup getting Page Not Found in Chrome. - Now also in IE!!

We just had it happen again in IE 8 at 12:05pm EST. By the time someone came back to me 2 minutes later and I tested it worked. We are using https://secure.authorizse.net/profile/manage

 

Highlighted
All Star
Posts: 1,072
Registered: ‎08-17-2009

Re: CIM Popup getting Page Not Found in Chrome. - Now also in IE!!

Hey there,

 

We've tried reproducing this error, but haven't been able to. Are you guys still seeing this?

 

Thanks,

 

Michelle

Developer Community Manager

Highlighted
Posts: 1,609
Topics: 15
Kudos: 201
Solutions: 121
Registered: ‎06-23-2011

Re: CIM Popup getting Page Not Found in Chrome. - Now also in IE!!

Not right now.

Highlighted
Member
Posts: 6
Registered: ‎12-16-2011

Re: CIM Popup getting Page Not Found in Chrome. - Now also in IE!!

Yes. I just had it at 12/20/11 at 11:34am EST for about 2 minutes. I also had a customer email in a complaint becuase they where also getting a 404. That was sometime shortly before 11:05 pm on 12/19/11 (not sure of his timezone). He said he then tried it again from his iPad and it worked. I have tried it on multiple computers here at our office and it fails for all of them until the 1-2 minutes pass. Then the page resolves again for all pcs and all browser types. So it does not seem to be device or browser sensitive. It sounds like a DNS or server issue. You will only see it in the 1-2 minute window where it fails for us.

Highlighted
Member
Posts: 6
Registered: ‎12-16-2011

Re: CIM Popup getting Page Not Found in Chrome. - Now also in IE!!

Had another instance my Customer Service said it happened to them on 12/20/11 from 11:39-11:42am EST.

Highlighted
Posts: 1,609
Topics: 15
Kudos: 201
Solutions: 121
Registered: ‎06-23-2011

Re: CIM Popup getting Page Not Found in Chrome. - Now also in IE!!

What would be interesting is if you set up something to ping the web page every minute or so for a few days and record the percentage of downtime. If it's five minutes or less per day average, that's like 1/10 of a percent. Authorize.net only claims 99.9% uptime, which is probably comparable to everyone else. If it's more than five minutes, on the other hand, then we have a problem.