Okay, I am having an issue with CIM right now that is perplexing me. Here's the response we got from Authorize.net:
(CreateCustomerProfileResponseType){
resultCode = "Error"
messages =
(ArrayOfMessagesTypeMessage){
MessagesTypeMessage[] =
(MessagesTypeMessage){
code = "E00027"
text = "This transaction has been declined."
},
}
customerProfileId = 0
customerPaymentProfileIdList = ""
customerShippingAddressIdList = ""
validationDirectResponseList =
(ArrayOfString){
string[] =
"2,1,2,This transaction has been declined.,,P,38NUMBERS83,none,Test transaction for ValidateCustomerPaymentProfile.,0.00,CC,auth_only,,Glenda, Person,,123 Any Street Box 2482,Bridgewater,NY,13313,,,,,none,none,none,none,none,none,none,none,0.00,0.00,0.00,FALSE,none,E4510NUMBERSLETTERS120085EFD,,,,,,,,,,,,,XXXX1234,Visa,,,,,,,,,,,,,,,,",
}
}
Everything I am reading is saying that this is an issuer decline. Fine... but then our customer is saying that Authorize.net told them that this is a problem with our software. Our customer then manually made the payment via the Authorize.net website and it went through with no problems.
Any idea of what the issue could be? It seems like the CIM is randomly rejecting people for no reason right now if that's the case.
We have not changed our integration at all and other clients don't seem to be affected even though they are on the same code base.
Our application is running on Python 2.7 and we are using SOAP requests.
Our Transaction Version is 3.1
I am sorry if I left out relevant information. Please ask for anything you might need to help me with this issue.
Thank you!
Scott