11-16-2016 10:04 AM
We do not believe this was due to any release.
We've reset the boxes that serve the SOAP API -- can you confirm whether the issues have cleared up?
If you are still seeing the issue, would you provide me with the API Login ID or Gateway ID for your Production account, please?
Also, are specific API calls being impacted here, or does it appear random?
Please bear in mind that, if I ask questions, it's because we need the information in order to investigate.
11-16-2016 10:18 AM
I understand. That makes sense.
The last error was at 4:16 PM CST, Nov 15, 2016, and we've sent a couple hundred transactions since then.
You answered my question with this answer - "We do not believe this was due to any release." - which is a good, acceptable response, which I appreciate.
Apparently, is was not caused by a change on our end nor yours. Thank you, RichardH and Lilith for your time. You do not need to respond to this unless you want to.
(Also, by the way, the errors happened for different clients for whom we process transactions (using their info/data), so it was more than one API login ID.)
11-16-2016 10:58 AM
Understood, and thank you. I'm glad this is no longer impacting.
12-07-2016 05:09 AM
Was this a firewall issuue for you? I see this error randomly in my system and there doesn't seem to be a pattern of when it happens.
12-07-2016 06:17 AM
Was it a firewall issue for me? No.
I wish I could help, but in our case, the errors just started happening suddenly (randomly and intermittently - sometimes a payment would fail and then the user would try the same payment again, and it would work - without an obvious pattern, as in your case), and then they suddenly stopped happening after a half day or so. We changed nothing before or after, as far as we know.