I'm a developer and I've already successfully integrated our site with CIM using RoR and ActiveMerchant. Today I am seeing my tests fail and I've determined that this is due to CIM gateway timeouts. I haven't seen this problem before though I've only been running the tests daily for a few weeks now. I spoke with live help and they told me the timeout is 10 seconds, and that they knew of no problem with the gateway at the moment--they weren't much help beyond that and were unable to answer all my questions.
I'd like to know:
1) what is the average gateway response time?
2) how often does it timeout?
3) if it does timeout is this likely a sign of systemic problem at that time? (I'm asking so I'll know the effective of just doing retries until success if that scenario occurs--will it just keep failing until some big problem is fixed?)
4) what is the agreed upon uptime for the gateway to not timeout? (I would have thought it would be up a very high percentage of the time but today I've seen it timing out 20% of the time)
5) what actions can we take if the gateway's performance doesn't match said agreement?
Thanks,
Jason