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Member
Posts: 5
Registered: ‎11-25-2013

CIM stopped working just now -- Authnet outage?

I've had CIM working fine on my site for months, using my sandbox account and the php/javascript sample code at http://developer.authorize.net/downloads/samplecode/

This morning I was getting "An error occurred during processing. Please try again." when trying to add a new payment method or edit an existing payment method using CIM.  Charges to existing payment methods worked fine, so it was not a network issue on my end.  No changes to my authnet-facing code.  Then after a few minutes suddenly the add/edit functions started working again (no changes to my code at all).  That happened around 8:55am pacific time 3/1/14.  But now at 9:10am, it's broken again.  Is there a known problem going on?

Do these types of outages happen often?  Is there a blog that monitors such outages?  I am currently in development mode, but I am concerned that customers might see this error when I go live.  Even if it's just for an hour, I as a dev might not notice it, but my customers surely will.

Member
Posts: 5
Registered: ‎11-25-2013

Re: CIM stopped working just now -- Authnet outage?

Update: as of 9:35am, the add/edit CIM functions are working again.  So I am almost completely certain this was (is?) a problem on authorize.net's servers.  Does anyone know what happened (or is happening, if it is still an ongoing issue)?

Posts: 2,765
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Registered: ‎12-05-2011

Re: CIM stopped working just now -- Authnet outage?

Are you experiencing this in your live production account or in the sandbox?

 

Richard

Member
Posts: 5
Registered: ‎11-25-2013

Re: CIM stopped working just now -- Authnet outage?

I'm seeing this problem in the sandbox.

 

Yesterday 3/1 at about 3:30pm pacific time it was down again.  This morning 3/2 at 6AM it's working again.