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Member
Posts: 2
Registered: ‎06-26-2019

CODE: E00044

Hi there,
 
We have integrated with Autorize.NET sandbox, but after we switched to a live account, we received the "Customer Information Manager is not enabled". We are sure that it is enabled and our client already has 59 profiles.

The integration is done by this documentation:

https://developer.authorize.net/api/reference/features/accept_hosted.html

and this example:

https://github.com/AuthorizeNet/accept-sample-app

 

There is the error code, that we are receiving:
 

CODE: E00044
EXPLANATION: Customer Information Manager is not enabled.
DESCRIPTION: The payment gateway account is not enabled for Customer Information Manager (CIM).

 

There is the code that we are using:

<?xml version="1.0" encoding="utf-16"?>
<getHostedProfilePageRequest xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd">
 <customerProfileId>1508256194</customerProfileId>
 <hostedProfileSettings>
   <setting>
     <settingName>hostedProfilePaymentOptions</settingName>
     <settingValue>showCreditCard</settingValue>
   </setting>
   <setting>
     <settingName>hostedProfilePageBorderVisible</settingName>
     <settingValue>false</settingValue>
   </setting>
   <setting>
     <settingName>hostedProfileValidationMode</settingName>
     <settingValue>liveMode</settingValue>
   </setting>
   <setting>
     <settingName>hostedProfileManageOptions</settingName>
     <settingValue>showPayment</settingValue>
   </setting>
   <setting>
     <settingName>hostedProfileIFrameCommunicatorUrl</settingName>
     <settingValue>https://our_valid_URL/IFrameCommunicator.html</settingValue>
   </setting>
   <setting>
     <settingName>hostedProfileBillingAddressOptions</settingName>
     <settingValue>showBillingAddress</settingValue>
   </setting>
 </hostedProfileSettings>
</getHostedProfilePageRequest>

 

Could you help us with it?
 
Administrator
Posts: 170
Registered: ‎11-29-2017

Re: CODE: E00044

It sounds like the live account needs to have Customer Information Manager enabled.

 

1. Log into the merchant interface https://login.authorize.net

2. Select Customer Information Manager from the left-hand navigation bar

3. Enable Customer Information Manager

 

Then try your test again

Member
Posts: 2
Registered: ‎06-26-2019

Re: CODE: E00044

Hi,

 

There was the first thing that I checked. This option is enabled.

Any other suggestions?

Member
Posts: 2
Registered: ‎09-06-2019

Re: CODE: E00044

Did you manage to figure anything out for this?  We're having the same issue.

Member
Posts: 4
Registered: ‎08-01-2021

Re: CODE: E00044

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New Member
Posts: 3
Registered: ‎10-22-2021

Re: CODE: E00044

It is safe to say that you are happy with Hardee's client support? To hear the voices of his clients, Hardee's led an internet based Hardee tellhappystar Customer Satisfaction Survey known as the TellHappyStar Customer Survey. You should simply address any inquiries concerning your last visit to the Hardee's sites.Your remarks are vital to work on the area.

New Member
Posts: 3
Registered: ‎10-22-2021

Re: CODE: E00044

It is safe to say that you are happy with Hardee's client support? To hear the voices of his clients, Hardee's led an internet based tellhappystar Hardee Customer Satisfaction Survey known as the TellHappyStar Customer Survey. You should simply address any inquiries concerning your last visit to the Hardee's sites.Your remarks are vital to work on the area.