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Contributor
Posts: 10
Registered: ‎08-15-2012
Accepted Solution

CP Integration; but some transactions appear CNP

[ Edited ]

Hi there,

We've got a CP implementation, but some of our customers are reporting that their bank is treating some of their transactions as CNP (i.e., it appears that the CC number has been keyed, rather than swiped), and hence charging higher fees.
Why would this be?


Cheers,

Dan.


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Solution
Accepted by topic author danw
‎08-21-2015 01:58 AM
Posts: 2,765
Topics: 57
Kudos: 248
Blog Posts: 67
Registered: ‎12-05-2011

Re: CP Integration; but some transactions appear CNP

Hello danw,

 

I believe your answer is on page 29 of the Card Present documentation:

 

If neither Track 1 nor Track 2 data is submitted, but x_card_num and x_exp_date are submitted, the Card Present transaction rate mightbe downgraded.

 

 Richard

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Administrator Administrator
Administrator
Posts: 563
Registered: ‎08-03-2011

Re: CP Integration; but some transactions appear CNP

 
Hi,
 
There are two components to obtaining swiped/retail transaction rates. First is that you must be using a card present account, second is that you must be sending us the full track data and not just the card number and expiration date. Sending the card number and expiration date to a retail Authorize.Net account will result in the transaction as the type "Customer Present - Key Entry". This transaction type is usually used in retail scenarios where the cards magstripe is damaged and cannot be swiped.

My best guess is that your software is submitting data to us in the incorrect way. You'll want to make sure that it is sending the track data to us unmodified.
 
Thanks,
Joy
Contributor
Posts: 10
Registered: ‎08-15-2012

Re: CP Integration; but some transactions appear CNP

Hi Joy,

 

Thanks - we're always posting Track data.

Could it ever be the case that track data obtained by swipe would be received by Authorize.Net as a CNP and/or 'Customer Present - Key Entry', or would this only occur if someone had actually manually keyed the card info?

 

Cheers,

 

Dan.

Contributor
Posts: 10
Registered: ‎08-15-2012

Re: CP Integration; but some transactions appear CNP

Bump!

Solution
Accepted by topic author danw
‎08-21-2015 01:58 AM
Posts: 2,765
Topics: 57
Kudos: 248
Blog Posts: 67
Registered: ‎12-05-2011

Re: CP Integration; but some transactions appear CNP

Hello danw,

 

I believe your answer is on page 29 of the Card Present documentation:

 

If neither Track 1 nor Track 2 data is submitted, but x_card_num and x_exp_date are submitted, the Card Present transaction rate mightbe downgraded.

 

 Richard

Contributor
Posts: 10
Registered: ‎08-15-2012

Re: CP Integration; but some transactions appear CNP

Great - thank you!

 

I must have overlooked that.

 

 

Cheers,

 

Dan.