Reply
Member
Posts: 4
Registered: ‎11-19-2014

Checking for charges before charge or capture

We keep running into problems where customers have been charged more than once. Is there a way to check against the system to see if a customer has been charged first in order to try to avoid duplicate transactions? It appears to be happening with preauthorized customers as well when running the Capture operation.

 

Thanks

Posts: 2,765
Topics: 57
Kudos: 248
Blog Posts: 67
Registered: ‎12-05-2011

Re: Checking for charges before charge or capture

Hello @pootie 
Can you provide more details so we may assist?  
For example, are you using payment module you purchased that integrates with Authorize.Net?  Or is this a custom payment integration?
Richard