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Contributor
Posts: 17
Registered: ‎04-30-2012

Credit Card chargebacks?

Is there a way to see if a credit card was charged back through the transaction details api?

Posts: 2,765
Topics: 57
Kudos: 248
Blog Posts: 67
Registered: ‎12-05-2011

Re: Credit Card chargebacks?

If you look at http://developer.authorize.net/api/reference/#transaction-reporting-get-transaction-details, you will see a field for transactionStatus.

 

Richard

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Contributor
Posts: 17
Registered: ‎04-30-2012

Re: Credit Card chargebacks?

I have been using the transactionStatus quiet a ton.  The question is just regarding chargebacks and how they are currently handled.  I found the following thread:

 

http://community.developer.authorize.net/t5/Integration-and-Testing/Getting-transaction-details/m-p/...

 

One of the responses in that thread:

 

Legacy Statuses:

These transaction statuses relate to services that we have not offered for over 3 years.  Because an Authorize.Net merchant account stores only 2-3 years of history, you will not see these statuses actually returned in any normal operation.

  • pendingFinalSettlement
  • pendingSettlement
  • updatingSettlement
  • chargeback
  • chargebackReversal
  • authorizedPendingRelease

In other words, "chargeback" is no longer a transaction status we can get. So my question is, how does Authorize.net handle credit card chargebacks?

Posts: 2,765
Topics: 57
Kudos: 248
Blog Posts: 67
Registered: ‎12-05-2011

Re: Credit Card chargebacks?

Hello @rreynier 

 

After some more digging, I confirmed that chargeback is in fact a deprecated transaction status.  I reported this to our documentation team and they plan to include this in the next update.

 

As for your chargebacks, you will need to work with your  Merchant Service Provider for information on chargebacks. They are the organization that will be able to assist you with credit card deposits, and general decline inquiries.

 

Richard