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Contributor
Posts: 46
Registered: ‎11-11-2010

Declined (Card declined by issuer - contact card issuer to determine reason.) - Info?

Hi,

 

I first authorized a customer's credit card and received a successful authorization.  However, then I performed another authorization and received the following message from Authorize.Net.

 

Declined (Card declined by issuer - contact card issuer to determine reason.)

 

In the following link it doesn't mention this as a reason, but could this also mean that during the 1st authorization the transaction successfully went through because the bank didn't know it was a fraudulent user using the card and on the 2nd authorization they declined it because they realized it was fraudulent attempts?

 

https://support.authorize.net/authkb/index?page=content&id=A59&pmv=print&impressions=false 

 

Thank you!

Administrator
Posts: 591
Registered: ‎08-21-2009

Re: Declined (Card declined by issuer - contact card issuer to determine reason.) - Info?

There  are really any number of reasons that this could happen. The article that you referenced makes note of a couple of common reasons, but all that we really know is that the bank refused to honor the authorization.

Member
Posts: 3
Registered: ‎05-23-2018

Re: Declined (Card declined by issuer - contact card issuer to determine reason.) - Info?

Do you guys know how to contact the card issuer? I don't see a way to know who's the issuer...