Reply
Highlighted
Member
Posts: 3
Registered: ‎03-15-2012

Description in Merchant Email Receipt reads "cart checkout" not product description.

[ Edited ]

My Merchant Email Receipts do not list the products the customer has ordered. Is this normal? They read like this:

 

========= ORDER INFORMATION =========
Invoice : 20
Description : cart checkout
Amount : 0.01 (USD)
Payment Method : Visa
Type : Authorization and Capture

 

-

 

It seems as if they should list the products ordered? If so, how can I configure this. I see nowhere to configure the merchant email receipt, only the customer receipt, which I have done.

 

I am using the WP eStore plugin for Wordpress sites, at http://www.mybusinesspresence.com

 

Thanks!

Highlighted
Posts: 1,609
Topics: 15
Kudos: 201
Solutions: 121
Registered: ‎06-23-2011

Re: Description in Merchant Email Receipt reads "cart checkout" not product description.

Is it normal to have an order with $0.01 amount? How are you testing this?

Highlighted
Member
Posts: 3
Registered: ‎03-15-2012

Re: Description in Merchant Email Receipt reads "cart checkout" not product description.

Sorry no it is not normal - This was a purchase of a $37 product with a "testing" coupon code taking $36.99 off so I can test it. But the merchant email receipt is the same in regular product purchases - there is never a product description it always says "cart checkout" next to Description. I do get an email from my shopping cart and I use that to fulfil the order but it would be handy to have that info on the merchant receipt as well.

Highlighted
Posts: 1,609
Topics: 15
Kudos: 201
Solutions: 121
Registered: ‎06-23-2011

Re: Description in Merchant Email Receipt reads "cart checkout" not product description.

Well, the description is set to whatever the cart passes for a description. Same with itemized order info. So if it's not displaying, the cart needs to be updated, I would think, and that would be something to take up with the makers of your WP plugin.

Highlighted
Member
Posts: 3
Registered: ‎03-15-2012

Re: Description in Merchant Email Receipt reads "cart checkout" not product description.

Ahh OK thanks I will ask them!