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Contributor
Posts: 36
Registered: ‎09-17-2009

Discover Card declined via virtual terminal

We have discovered a security issue related to Discover Card transactions processed via the virtual terminal.  This does not seem to occur with payment via our website.

 

With the CCV handling fraud filter enabled Discover cards are being declined.  Disable that and the transaction goes through.  Users report they are entering the correct CCV codes.  Is anyone else experiencing this?  Is there a fix or a workaround, other than our current method of turning the fraud protection off and on?

 

Posts: 2,765
Topics: 57
Kudos: 248
Blog Posts: 67
Registered: ‎12-05-2011

Re: Discover Card declined via virtual terminal

Hello @CDeCinko

 

Based on your description, this may be related to your Merchant Service Provider.  I would recommend contacting Customer Support and have them look at the account.

 

You can reach them by phone 24x7 at 877-447-3938.

 

Richard