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Registered: ‎07-11-2018
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Does an ARB subscription create a customer profile even if CIM is off?

Question for you guys:

 

If we have CIM turned off, but are currently using ARB Subscriptions, will there still be customer profiles created? 

 

We want to stop using ARB and start using CIM.  I'm not sure if I will need to create profiles from past transactions or if each subscription will already have an associated customer profile created when we switch CIM on?


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Accepted by topic author gsxed
‎07-19-2018 09:20 AM
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Posts: 39
Registered: ‎06-26-2018

Re: Does an ARB subscription create a customer profile even if CIM is off?

Hi gsxed, Yes, even if you have CIM disabled currently and utilize ARB for recurring subscriptions there are already CIM profiles on file for all of your subscriptions. You will only see them within the account once you enabled CIM. Thank you, Elaine

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Accepted by topic author gsxed
‎07-19-2018 09:20 AM
Moderator
Posts: 39
Registered: ‎06-26-2018

Re: Does an ARB subscription create a customer profile even if CIM is off?

Hi gsxed, Yes, even if you have CIM disabled currently and utilize ARB for recurring subscriptions there are already CIM profiles on file for all of your subscriptions. You will only see them within the account once you enabled CIM. Thank you, Elaine