Hello, I am hoping someone can clarify something for us. HomeESP is a membership club (think AAA for homeowners). We charge a monthly membership fee. When an ARB fails for reason 2 (general decline), we have been manually changing the start date for the sub to be a few business days ahead of the failed attempt, in an effort to "recycle" the credit card and have ARB attempt to charge the card when a consumer payment may have been made to reduce the account below its credit limit. I've got two questions related to this process.
1 - is this a valid method to handle cards which decline with reason code 2, and if they succeed with the new start date does the subscription go on as usual with (in our case) monthly billing on the new day-of-month anniversary?
2 - if the manual process outlined above is a valid method to deal with cards which decline, can I update subscriptions via the API to accomplish the same (would be much better than manually trying to keep up with all this)?
Thank you in advance for any assistance.
Ken