Hello all. I have searched this board and also online and haven't found a viable reason for this sporadic error to occur with the CIM XML.
Our web site works very well for the most part. BUT, in some instances, we get customers reporting that they are getting declined even though they were approved in the days before with the same profile and payment profile id in the CIM.
We starting capturing logs of all transactions and when this unique instances occur, the error message is always the same back from Authorize - E00003 Message: An error occurred while parsing EntityName. Line 14, position 67
Has anyone else seen this? Some online research explains that this is due to the ampersand & symbol or one of 5 symbols in total being included in the XML push. But, we've confirmed that there are no symbols like this in the XML.
Any insight would be appreciated. Cheers - Jeff