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E00040 The record cannot be found. right after profile create

Sometimes when create a new Payment Profile and right after that call subscribe with profile api I got E00040 error. After resubmitting the request later it works...

This seems like a bug in authorize.

I'm using sandbox account with the php library.

 

agoniabg
Member
4 REPLIES 4

Hello @agoniabg

 

We've reported this issue to our product team for analysis.

 

You might also consider just creating a subscription  directly which will also create a customer profile as well in a single call.

 

Richard

RichardH
Administrator Administrator
Administrator

Hello @RichardH and thanks for the reply.

 

I tried with the call you mansioned.

But in create Payment Profile call there is an option validationMode=live, which validates the card.

I miss it here. :(

 

How I validate the card before create a subscription.

Manually make AUTH_ONLY transaction for $0.1 and then void it right before calling the create subscription api?

What is the recommended approach?

 

Hi,

We are facing same issue in 2017. Is the issue fixed with some way or other or product team just ignored it. ??

Please update.

Thanks

Saurabh0310
Member