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Member
Posts: 1
Registered: ‎01-19-2015

ERROR while trying to process

Hi Everyone,

 Can anyone please enlighten me on the following situation; When I do a certain transaction on my site, i get this response:

 

An error occurred while trying to process your information. This transaction has been approved.

 

What does it mean and what should i do? thanks

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Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: ERROR while trying to process

Need more info. LIke which API? using the SDKs? what programming language? does it return any response reason code?

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Member
Posts: 2
Registered: ‎01-21-2015

Re: ERROR while trying to process

Raynor, I work with Ramzu, and unfortunately neither of us are knowledgeable enough to answer you.

Would you be so kind as to login to our site and take a look?

We have gotten things almost to the end, and I'm sure that if we can get someone familiar with these sorts of web transactions, that such a person could probably fix the issue with a snap.
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Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: ERROR while trying to process

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Member
Posts: 2
Registered: ‎01-21-2015

Re: ERROR while trying to process

Raynor, honestly we are on a frayed shoestring--no "budget." It was almost all that we could do to pay for the software, but it's been a nightmare ever since. What can you do to help?

I know how the world works, and don't mind doing what I can, but I probably can't hire a professional developer.

Please assist.
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Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: ERROR while trying to process

If you bought the software. You might get support from them.

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Posts: 2,765
Topics: 57
Kudos: 245
Blog Posts: 67
Registered: ‎12-05-2011

Re: ERROR while trying to process

Sounds like you're having a problem with your software posting to your relay response URL.  It must be public and on a standard port 80 or 443.

 

What kind of software are you using?

 

Richard