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Member
Posts: 2
Registered: ‎08-13-2014

Empty Response from createCustomerProfileTransaction

I am using the PHP SDK for CIM integration to create payment profiles and process payments in authorize.net

 

Mostly it works fine however occassionally i get a response after calling the createCustomerProfileTransaction method which is mostly empty. The resultCode element contains the word "Error" and as a result my system treats it like an error however there is no error code and no error message. My system re-attempts payment a few hours later.

 

As a result a few of our customers have been double charged as the first payment which responded with "Error" (and no other details) was actually successful.

 

Has anyone else experienced this? What is causing this response and how should we be handling it?

 

Thanks

 

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Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: Empty Response from createCustomerProfileTransaction

change the code to check the raw xml response.

Highlighted
Member
Posts: 2
Registered: ‎08-13-2014

Re: Empty Response from createCustomerProfileTransaction

Thanks...

but is this an expected response - when would the response be empty like this?