08-13-2014 08:09 PM
I am using the PHP SDK for CIM integration to create payment profiles and process payments in authorize.net
Mostly it works fine however occassionally i get a response after calling the createCustomerProfileTransaction method which is mostly empty. The resultCode element contains the word "Error" and as a result my system treats it like an error however there is no error code and no error message. My system re-attempts payment a few hours later.
As a result a few of our customers have been double charged as the first payment which responded with "Error" (and no other details) was actually successful.
Has anyone else experienced this? What is causing this response and how should we be handling it?