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Posts: 4
Registered: ‎11-24-2019

Enabling automatic retry after a failure

A couple of weeks ago we found that one of the payments in an ARB subscription has been declined by the card issuer and the subscription is still active.

 

Later we came to know about the Automatic Retry and enabled it for avoiding such incidents in the future. 

 

The problem we are now facing is that the declined transaction is still in declined status even after updating the payment profile. The automatic retry didn't work its magic on the declined transaction. This is worrying us because the ARB subscription is still active even its transaction has been declined. 

 

The questions we have here are as follows:

1. How can we get the declined payment from the subscriber? (The subscriber did their part by updating their payment profile with a new card.)

 

2. How can we avoid such incidents in the future? (Yes, we have already enabled the auto-retry.)