03-17-2014 08:38 AM
Yes, this is still a problem. Our web site has been running well and using authorize.net for 5 years; long processing time just started a few weeks ago. No changes to our web site, server, or datacenter network.
Is it possible to determine how long the transaction is taking on the authorize.net server? We can determine how long the transaction takes start-to-finish on our web server. The difference in time between total transaction time and authorize.net server transaction time would help isolate where the delay is occuring.
03-17-2014 09:42 AM
If this is a problem with your production gateway account, I would recommend contacting Merchant Support directly. They have the required access and troubleshooting tools to help isolate the issue.
Are you able to duplicate the issue with the sandbox?
03-17-2014 10:09 AM
Unfortunately, Merchant Support was rather unhelpful. I called them first and they said this was out-of-their scope. They sent me to this developer forum. I have not yet tried this with the sandbox, but I suppose that is the next step.
11-07-2014 02:42 PM
I am still experiencing this diffculty as the project has been ressurected. I have no trouble getting a reponse via the browser but cannot connect programmatically. Has any other client experienced this issue and if so was there a resolution?