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General Error - Code 35 An error occurred during processing. Call Merchant Service Provider."

Hello I have General Error - Code 35 "An error occurred during processing. Call Merchant Service Provider." But I don`t and understand what is reason of this error. Please help!) P.S. Production Enviroment. I have 85-90% successfull transactions

 

P.P.S Users data changed by conidential reasons

Settlement Information
Settlement Amount:USD 349.95
Settlement Date and Time:24-May-2018 02:17:49 PDT
Business Day:24-May-2018
Batch ID:689751760
Authorization Information
Available Card Balance:USD (79,228,162,514,264,337,593,543,950,335.00)
Authorization Amount:USD 349.95
Surcharge:0.00
Submit Date/Time:23-May-2018 21:50:09 PDT
Authorization Code:000000
Reference Transaction ID:Not Applicable 0
Terminal ID: 
Entry Mode:Keyed
Transaction Type:Authorization w/ Auto Capture
Market Type:eCommerce
Product:Card Not Present
Mobile Device ID: 
Address Verification Status:AVS Not Applicable (P)
Card Code Status:Not Processed
CAVV Result Code:Not Applicable
Fraud Score Applied:Not Applicable
Recurring Billing Transaction:N
Partial Capture Status:Not Applicable
Customer IP:138.68.48.178
Payment Information
Card Type:American Express
Card Number:XXXX2002
Expiration Date:XXXX
Total Amount:USD 349.95
Order Information
Show Itemized Order Information
Invoice #:262
Description: 
Itemized Order Information
Item:48984
Item Name:Booking
Item Description: 
Item Quantity:1
Unit Price:0.00
Taxable:N
 
Customer Billing Information
Name:Some User1
Company: 
Address: 
City: 
State/Province: 
Zip Code: 
Country:USA
Phone:5136774314
Fax: 
Email:someuser1@gmail.com
 
Customer ID:13710
Customer Type: 
Customer TaxID/SSN: 
 
DL Number: 
DL State: 
DL DOB: 
Shipping Information
Name: 
Company: 
Address: 
City: 
State/Province: 
Zip Code: 
Country: 
Additional Details - Level 2 Data
Tax:0.00  
Freight:0.00  
Duty:0.00  
Tax Exempt:N
PO Number: 
 
Settlement Information
Settlement Amount:USD 109.98
Settlement Date and Time:14-May-2018 02:16:56 PDT
Business Day:14-May-2018
Batch ID:688354822
Authorization Information
Available Card Balance:USD (79,228,162,514,264,337,593,543,950,335.00)
Authorization Amount:USD 109.98
Surcharge:0.00
Submit Date/Time:13-May-2018 15:10:06 PDT
Authorization Code:000000
Reference Transaction ID:Not Applicable 0
Terminal ID: 
Entry Mode:Keyed
Transaction Type:Authorization w/ Auto Capture
Market Type:eCommerce
Product:Card Not Present
Mobile Device ID: 
Address Verification Status:AVS Not Applicable (P)
Card Code Status:Matched
CAVV Result Code:Not Applicable
Fraud Score Applied:Not Applicable
Recurring Billing Transaction:N
Partial Capture Status:Not Applicable
Customer IP:138.68.48.178
Payment Information
Card Type:Visa
Card Number:XXXX1902
Expiration Date:XXXX
Total Amount:USD 109.98
Order Information
Show Itemized Order Information
Invoice #:220
Description: 
Itemized Order Information
Item:48254
Item Name:Booking
Item Description: 
Item Quantity:1
Unit Price:0.00
Taxable:N
 
Customer Billing Information
Name:Some User2
Company: 
Address: 
City: 
State/Province: 
Zip Code: 
Country:USA
Phone:3104652345
Fax: 
Email:someuser2@gmail.com
 
Customer ID:14053
Customer Type: 
Customer TaxID/SSN: 
 
DL Number: 
DL State: 
DL DOB: 
Shipping Information
Name: 
Company: 
Address: 
City: 
State/Province: 
Zip Code: 
Country: 
Additional Details - Level 2 Data
Tax:0.00  
Freight:0.00  
Duty:0.00  
Tax Exempt:N
PO Number: 
 
teamservice27
Member
3 REPLIES 3

@teamservice27

 

This error indicates there is a problem with your processor configuration, not something you cannot fix in code.  Please contact customer support by phone for fastest service.

 

Richard

 

Updated content in RED.

RichardH
Administrator Administrator
Administrator

Hi!

 

I had problems with my processor.

 

Regards,

Zayn.

Did anyone ever discover any reasoning behind this or a fix? I also am getting occasional error 35's for a single customer (with only a single product of mine). Auth.net customer service & MSP customer service both were contacted and both are giving me the run around saying that its the other company's fault, with no resolution

 

Since Jan 2019 I have had 12 Error 35s. And all 12 transactions are all for the same 2 CIM profiles.