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Member
Posts: 2
Registered: ‎06-07-2018

General Error - Code 35 An error occurred during processing. Call Merchant Service Provider."

Hello I have General Error - Code 35 "An error occurred during processing. Call Merchant Service Provider." But I don`t and understand what is reason of this error. Please help!) P.S. Production Enviroment. I have 85-90% successfull transactions

 

P.P.S Users data changed by conidential reasons

Settlement Information
Settlement Amount:USD 349.95
Settlement Date and Time:24-May-2018 02:17:49 PDT
Business Day:24-May-2018
Batch ID:689751760
Authorization Information
Available Card Balance:USD (79,228,162,514,264,337,593,543,950,335.00)
Authorization Amount:USD 349.95
Surcharge:0.00
Submit Date/Time:23-May-2018 21:50:09 PDT
Authorization Code:000000
Reference Transaction ID:Not Applicable 0
Terminal ID: 
Entry Mode:Keyed
Transaction Type:Authorization w/ Auto Capture
Market Type:eCommerce
Product:Card Not Present
Mobile Device ID: 
Address Verification Status:AVS Not Applicable (P)
Card Code Status:Not Processed
CAVV Result Code:Not Applicable
Fraud Score Applied:Not Applicable
Recurring Billing Transaction:N
Partial Capture Status:Not Applicable
Customer IP:138.68.48.178
Payment Information
Card Type:American Express
Card Number:XXXX2002
Expiration Date:XXXX
Total Amount:USD 349.95
Order Information
Show Itemized Order Information
Invoice #:262
Description: 
Itemized Order Information
Item:48984
Item Name:Booking
Item Description: 
Item Quantity:1
Unit Price:0.00
Taxable:N
 
Customer Billing Information
Name:Some User1
Company: 
Address: 
City: 
State/Province: 
Zip Code: 
Country:USA
Phone:5136774314
Fax: 
Email:someuser1@gmail.com
 
Customer ID:13710
Customer Type: 
Customer TaxID/SSN: 
 
DL Number: 
DL State: 
DL DOB: 
Shipping Information
Name: 
Company: 
Address: 
City: 
State/Province: 
Zip Code: 
Country: 
Additional Details - Level 2 Data
Tax:0.00  
Freight:0.00  
Duty:0.00  
Tax Exempt:N
PO Number: 
 
Settlement Information
Settlement Amount:USD 109.98
Settlement Date and Time:14-May-2018 02:16:56 PDT
Business Day:14-May-2018
Batch ID:688354822
Authorization Information
Available Card Balance:USD (79,228,162,514,264,337,593,543,950,335.00)
Authorization Amount:USD 109.98
Surcharge:0.00
Submit Date/Time:13-May-2018 15:10:06 PDT
Authorization Code:000000
Reference Transaction ID:Not Applicable 0
Terminal ID: 
Entry Mode:Keyed
Transaction Type:Authorization w/ Auto Capture
Market Type:eCommerce
Product:Card Not Present
Mobile Device ID: 
Address Verification Status:AVS Not Applicable (P)
Card Code Status:Matched
CAVV Result Code:Not Applicable
Fraud Score Applied:Not Applicable
Recurring Billing Transaction:N
Partial Capture Status:Not Applicable
Customer IP:138.68.48.178
Payment Information
Card Type:Visa
Card Number:XXXX1902
Expiration Date:XXXX
Total Amount:USD 109.98
Order Information
Show Itemized Order Information
Invoice #:220
Description: 
Itemized Order Information
Item:48254
Item Name:Booking
Item Description: 
Item Quantity:1
Unit Price:0.00
Taxable:N
 
Customer Billing Information
Name:Some User2
Company: 
Address: 
City: 
State/Province: 
Zip Code: 
Country:USA
Phone:3104652345
Fax: 
Email:someuser2@gmail.com
 
Customer ID:14053
Customer Type: 
Customer TaxID/SSN: 
 
DL Number: 
DL State: 
DL DOB: 
Shipping Information
Name: 
Company: 
Address: 
City: 
State/Province: 
Zip Code: 
Country: 
Additional Details - Level 2 Data
Tax:0.00  
Freight:0.00  
Duty:0.00  
Tax Exempt:N
PO Number: 
 
Posts: 2,765
Topics: 57
Kudos: 245
Blog Posts: 67
Registered: ‎12-05-2011

Re: General Error - Code 35 An error occurred during processing. Call Merchant Service Provider.&amp

[ Edited ]

@teamservice27

 

This error indicates there is a problem with your processor configuration, not something you cannot fix in code.  Please contact customer support by phone for fastest service.

 

Richard

 

Updated content in RED.

Member
Posts: 2
Registered: ‎06-07-2018

Re: General Error - Code 35 An error occurred during processing. Call Merchant Service Provider.&amp

Hi!

 

I had problems with my processor.

 

Regards,

Zayn.

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Member
Posts: 1
Registered: ‎10-18-2019

Re: General Error - Code 35 An error occurred during processing. Call Merchant Service Provider.&amp

Did anyone ever discover any reasoning behind this or a fix? I also am getting occasional error 35's for a single customer (with only a single product of mine). Auth.net customer service & MSP customer service both were contacted and both are giving me the run around saying that its the other company's fault, with no resolution

 

Since Jan 2019 I have had 12 Error 35s. And all 12 transactions are all for the same 2 CIM profiles.