cancel
Showing results for 
Search instead for 
Did you mean: 

General error of cycle transaction

Hello

 

I have some info about the subscription:

- status is active

- staus of new cycle transaction is "General Error"

 

- An email notice with the reason is "Card is expired"

 

Questions are:

- Why the subscription is expired, but status still in active? (So I did not get from GetListSubScriptionExpiryInMonth API on AN before)

- what does mean "General error" of cycle transaction?

- So How can i get the cycle transaction from API?  (because the transaction was error that has not transactionID)

 

Thanks

 

 

gldev018
Contributor
1 REPLY 1

 

Hi gldev018,

 

The "Active" status indicates that the subscription has not been cancelled. A cancelled subscription cannot be re-activated, but a subscription where the card has expired can continue processing as soon as the card details have been updated.


The "general error" message occurs when the billing cycle comes up but a transaction cannot be attempted due to invalid data, such as an expiration date in the past.

 

Thanks,

Joy

Joy
Administrator Administrator
Administrator