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Contributor
Posts: 47
Registered: ‎06-08-2011

Getting "A duplicate customer payment profile already exists." on new CC

We've had customers try to add a new payment method and received this message. They've received their updated credit card (same number, different expiry date) and need to add it in as their new payment method. The only thing that's changed on their credit card is the expiration date.

 

I'm using CreateCustomerPaymentProfile. Any thoughts on what's happening?

 

Bill

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Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: Getting "A duplicate customer payment profile already exists." on new CC

instead of create do a update customer payment profile.

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Contributor
Posts: 47
Registered: ‎06-08-2011

Re: Getting "A duplicate customer payment profile already exists." on new CC

I vaguely recall reading about a setting on your account that allows entering of 'duplicate' cards for scenarios like these. Does that ring a bell?

 

I'm fine using UpdateCustomerPaymentProfile but need a quick fix until I can add the update screens.

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Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: Getting "A duplicate customer payment profile already exists." on new CC

I vaguely recall reading about a setting on your account that allows entering of 'duplicate' cards for scenarios like these. Does that ring a bell?

 

Not that I remember. But you could do a delete customer payment profile first, then do a create.