Hello, Authorize.net Support suggested I post to this forum, since they were unable to figure out the root problem. We supplied Authorize.Net with a response string that didn't yield any answers.
Basically, We're using Magento 2.2.8 and we should have the most up-to-date Authorize.Net.
Our customers are getting multiple failed attempts at placing CC orders. During our testing, we used all our own credit cards and it tests fine. For our customers, we have more failed attempts than successful. We can't figure if the problem replies in our cart. We hope our customers know how to input the correct credit card data, but it seems to be persisistant. One or two can be common, but we've had dozen of failed transactions.
Has anybody else had the same problems and how did you fix/address?
06-24-2019 01:26 PM
I took out the customer's information and might have taken out some quotes in the process.
06-25-2019 01:52 PM
Your response shows one successful and one declined transaction with a response code of 2, declined by cardholder's bank. That is all the detail we get at the gateway from the processing network.
If the customer feels it should have processed, they will need to contact their bank and inquire about why it was declined.
Richard
06-25-2019 03:28 PM
06-25-2019 03:55 PM
06-26-2019 08:36 AM
07-03-2019 04:16 AM
We haven't been able to solve the issue. What settings should we be looking at?
07-03-2019 05:55 AM
07-03-2019 11:00 AM - edited 07-03-2019 11:02 AM
I took your advise and simply setup a Card Present account and am nevertheless getting the equal error message. Transactions of this market kind cannot be processed on this device.
02-20-2021 04:46 PM - edited 02-20-2021 04:47 PM